Grievance Redressal Mechanism
In accordance with the Information Technology Act, 2000, Intermediary Guidelines Rules 2021, and Consumer Protection (E-Commerce) Rules 2020.
Designated Grievance & Nodal Officer
Mr. Vikramaditya Sharma
Head of Regulatory Compliance & Consumer Grievance
Mojicart Technologies Private Limited
Mojicart Technologies Pvt. Ltd., 4th Floor, Innovation Park, Sector 44, Gurugram, Haryana - 122003, India.
Grievance Escalation Process
Level 1: Customer Care Support
For order status, damaged items, and refund questions, first contact our 24x7 help desk via Help Center or email care@mojicart.in. Most queries are resolved within 24 to 48 hours.
Level 2: Escalation to Grievance Officer
If your concern is not resolved within 72 hours, or if you wish to file a formal complaint under the Information Technology Intermediary Rules, write directly to grievance@mojicart.in with your Order Number and prior Ticket ID.
Statutory Timelines
We acknowledge receipt of all grievance complaints within 48 hours and provide redressed disposal within 15 calendar days from the date of receipt, as mandated by Indian law.